We’ve been working hard behind the scenes to enhance our support for you. Our aim is to ensure you can always access help easily, whenever and however you need it. We're thrilled to introduce some great improvements to our support options, starting today!

🩺 Introducing Clinic Hours (1:1 Dedicated Support)

We love providing best-in-class support, so we are introducing Clinic Hours!

This gives you dedicated, 1:1 time with our team to ask questions, troubleshoot, or walk through a specific feature.

No question is ever too small, and we love these sessions because they give us a wonderful space to listen to your ideas and receive your feedback.

• When: Monday to Friday, 10:00am – 1:00pm.

• Cost: Completely free for all existing customers.

• How to book: Just click the “?” icon in the main app navigation. You can choose a 30-minute slot for quick questions or a 1-hour slot for a deeper walkthrough.

📞 Smarter General Queries & Callbacks

Our standard help desk is still up and running at help@differentbreed.events whenever a quick email does the trick.

However, we know the event industry moves fast, and you're often on the go. To fit into your busy schedule, we’ve launched a new Callback Service. If you prefer to speak to someone, simply call us at +44 (0) 141 461 4573 and leave a voicemail with your name and request. We will route it straight to the right expert and call you right back.

🚨 Urgent Out-of-Hours Support

We know that in the event world, timing is everything. While we work hard to keep everything running perfectly, we want you to have total peace of mind if a critical issue or major outage ever impacts your core business operations outside of hours.

You can now reach us in an emergency at +44 (0) 141 461 4578. We don’t expect this line to get much use, but we want to provide it as a symbol of our commitment to your peace of mind as our customer base grows.

That’s all for this update! Thank you for being a part of the Different Breed community, and we hope you have a splendid week ahead.